CYBER SECURITY · DIRECT STEPS
Stop the transaction, keep the traces
Display copy does not prove who controls a page. The critical thing is not to give out codes or new money and to keep the full URL, original message and bank statements for the relevant agencies.
Do not continue from the link
Do not enter password, OTP or card details. Don't install remote access app and don't pay 'unlock fee'. Open the official website of the bank or well-known service yourself.
Maintain technical data
Keep the full URL, sender, time, email headers where they exist, and the original file. A screenshot helps, but does not replace the address or prove the identity of the perpetrator.
- Message
- Domain
- Payment transaction
Contact the right agencies
For payment risk immediately contact the payment provider through an official channel. Gov.gr provides a complaint route for computer fraud. EEEP has separate registries for domain control.
First response protocol
In suspicious communication time is used for protection, not for confrontation with the sender. Visible information may be duplicated and the phone number falsified. The secure process closes the channel, protects accounts, maintains a technical trail and opens official channels independently.
- 01
Close the suspect channel
Do not reply, do not click a new link and do not download an application. If it asks for OTP, PIN, seed phrase or remote access, stop. Open the bank or service from an app and address you already know.
- 02
Protect access and money
If provided, change passwords from a trusted device and contact your official payment provider. Describe exactly what was confirmed and when. Don't hide OTP pressed because you fear it will weaken the complaint.
- 03
Keep the originals
Keep full URL, original email or message, headers where available, call number, times and movements. The screenshot accompanies these items. Do not reopen the link for a better view and do not forward an active link to friends.
- 04
Check and report
Compare the domain with whitelist and blacklist. For computer fraud follow the current Gov.gr/Hellenic Police service. If an unlicensed provider appears, regulatory information has a separate path. No channel replaces direct payment blocking.
| Mark | It may show | It doesn't prove | Secure control |
|---|---|---|---|
| HTTPS Padlock | Encryption to the domain | License or ownership | White list and corporate information |
| Same logo | Copying visual material | Operator ID | Official channel and domain |
| Greek number | Display prefix | Actual caller location | Close and call official number |
| Knowledge of personal information | Previous leak or collection | Legal support | Confirmation through an official account |
Points that require pause and control
Fee for release
New amount as tax, guarantee or pre-withdrawal check is grounds for immediate termination.
Guidelines for screen sharing
Remote access can reveal bank, email and passwords. Do not install it.
Domain with a small change
Read the main address from right to left and check for endings, hyphens and extra words.
Bank contact ban
No legal check requires you to ignore the official channel protecting the payment instrument.
Check before submitting
- Interruption of communication
- No OTP notification
- Official bank
- Change passwords where needed
- Full URL
- Original message
- Check records
- Police route
Frequently asked questions
Does the same design mean a clone?
Not by itself. The look is easily copied or can be shared legally. Describe the similarity and check domain, corporate identity and official communication without attributing the creator.
Should I reply to see what he wants?
No. Extra contact can reveal clues or increase pressure. Keep what you have and independently confirm with the actual service.
Is the screenshot enough for the police?
It's an item. Also keep the original message, URL, times and any payment transaction. The official service will determine what information is needed for the complaint.
Can I name the perpetrator?
Not without adequate and proven performance. A domain, beneficiary name or phone number alone does not prove the natural person who acted. The edition does not fill this gap with hypothesis.
Example: phone support and fake portal
A call shows a Greek number and the caller knows email and recent request. It sends a link for "confirmation" and asks to open a banking application. The user does not consider knowledge of personal information proof of identity. He closes, records the time and number and opens the official account himself to check if there is a real message.
If he clicked on the link but did not provide any information, he keeps the URL without opening it again and changes the code where there is a possibility of session exposure. If he confirmed payment or gave OTP, he immediately contacts the bank and describes the transaction exactly. It doesn't just state "I didn't do anything", because the actual sequence is necessary for the bank check.
The portal can have a lock and the same logo. These do not confer ownership. The comparison with the registries only checks the relationship of the domain with the licensing. The performance of the perpetrator belongs to the competent investigation. Public text describes the unconfirmed domain, the password requirement, and the protection actions, without inventing an organizer.
- Close before inspection
- Full authentication description
- URL without reopening
- No offender yield
Post-event control
After immediate protection, it records which passwords were changed, which media were blocked and which practice number was given. The recording is not shared publicly with personal information. If the suspect portal disappears, the event is noted but no cause is assigned. If the bank or police agency gives a different designation, this is reported as the official position and does not implicitly rewrite the original sequence. Accuracy helps more than a catchy headline.
Device and account control
If an app was installed or remote access was given, changing a password may not be enough. The user seeks technical assistance from a trusted professional, checks email, bank and connected sessions and avoids making sensitive changes from a potentially exposed device. Records protective actions without publishing settings or recovery data. The page does not recommend specific software or claim that a general scan certifies a clean device. Security adjusts to what actually happened.
- Check connected sessions
- Reliable device
- Technical assistance where needed
- No public notification of recovery